We do not offer a full refund on any orders for change of mind.

A store credit may be issued for the full amount or if this is not to the customers liking then a refund will be issued less a restocking fee of 8%. The refund will be delivered through the payment gateway the customer used to process the original order.

In the event that your products arrive to you broken, or you believe they are not what you ordered, please contact us immediately at hello@planttherapyaustralia.com.au so we can rectify the situation as quickly as possible. Replacement products will be sent out to the customer once we have sighted a photo of the broken or incorrect product(s).